Managing Credit, Accounts Receivable and Debt Recovery

BRIEF OVERVIEW

Explore tips, techniques and shortcuts to streamline your organisation’s processes, improve risk management, all while maximising the effectiveness of debt collection techniques.

LEARNING OBJECTIVES:

• Implement a practical and comprehensive credit management strategy
• Manage the legal aspects of debt recovery
• Identify a practical approach for balancing credit risk and customer relationships

WHO SHOULD ATTEND?

• Credit Managers, controllers and supervisors
• Accounts Receivable Officers, Supervisors, Controllers & Clerks
• Office Managers
• Administration Personnel involved in the credit function
• Anyone with responsibility in the area of accounts receivable and credit collection

Course topics include:

• Developing a successful credit policy and collection process
• Strategies for handling customer behaviours
• Improving performance, efficiency, accuracy and security
• Using financial and non-financial information to identify and manage the risk of default
• Examining the legal aspects of credit management and debt recovery