Conflict Resolution and Negotiation Skills

BRIEF OVERVIEW

Building personal resilience requires you to take care of yourself and respond quickly to challenging people and situations. Our facilitator will share his tips on how to adapt, overcome and keep things in perspective. 


 Course topics include:

• Understand your behaviour when under stress 

• Build your resilience to tackle tough situations 

• Basic rules for difficult communications 

• Control emotions during difficult 
encounters 

• Reduce personal stress levels