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Strategic Contract Management and Gorvenance

  • Procurement 15


BRIEF OVERVIEW

To manage today’s contracts, a direct role must be played at a strategic and operational level to ensure value for money is achieved and risks are minimised.

This course is specifically for those responsible for one or more aspects of contract management. It provides an in-depth understanding of the contracting process, how to effectively manage contracts, and how to get the most value out of them.

Course topics include:

Managing the contract lifecycle and key contract documents:

  • Specifications/SLA

  • Managing pricing options

  • The conditions of contract

The Governance Charter – the interparty management agreement:

  • Relationship management

Effective Customer Care & Call Centre Training Master class